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Privacy Policy

Last updated September 12, 2017

This Privacy Policy (this “Privacy Policy”) informs you (or the entity on whose behalf you are using this Service) (“You” or as the context requires “Your”) what personal information Healow, LLC (“HEALOW,” “we,” or “us”) may collect and how HEALOW uses such information. This Privacy Policy is a part of and incorporated into the Terms of Use Agreement (“Terms of Use”) posted to the applicable to the HEALOW website (“Site”) and any Terms and Conditions (“Terms and Conditions”) of HEALOW software provided at such Site (“Software”) (collectively, the applicable “Site” and “Software” are referred to herein as “Services”). Any terms capitalized herein but not defined shall have the meanings assigned to such terms in the applicable Terms of Use or Terms and Conditions. By visiting or using the Services, You agree to accept the practices described in this Privacy Policy. If You do not agree to the terms of this Privacy Policy, please do not use the Services. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case HEALOW will comply with the local legal requirements.

HEALOW reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share Personal Information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we may also notify You by other means prior to the changes taking effect, such as by posting a notice on our Site or sending You a notification. You should review this Privacy Policy periodically so that You keep up to date on our most current policies and practices. HEALOW will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

Personal Information Collected By the Services:

HEALOW uses information collected from users of the Services to personalize and improve Your visit and experience at the Site and for other purposes set out below. HEALOW gathers information in the following ways:

Information You Give to HEALOW: 

Through a user’s interactions with the Services, HEALOW collects “Personal Information,” which is information that identifies an individual or relates to an identified individual. Personal Information includes any information You have provided in connection with Your use of the Services. Personal Information is collected when You establish an account with HEALOW, or when You communicate with HEALOW about the Site. “Sensitive Personal Information” refers to Personal Information regarding more sensitive areas, such as Your government ID and certain other medical or health information, financial information, gender, marriage status, race/ethnicity, or veteran or disability status.

Web Beacons:

HEALOW (or service providers on HEALOW’s behalf) may collect information from visits to the Site through the use of “Web Beacons.” Web Beacons are web page elements which may employ cookie technology that enable HEALOW to record data about visits to or transactions made on the Site. This information is sometimes known as “clickstream data.” HEALOW may use this data to analyze trends and statistics to improve Your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Site.


Through the use of cookies, we may also collect and analyze the IP address used to connect Your computer to the Internet; computer and connection information such as Your browser type and version; operating system and platform; purchase history; confirmation when You open email that we send You; and the URLs which lead You to and around the website including the date and time. You can generally set Your browser to reject cookies or to notify You when You are sent a cookie. Software is also available from third parties which will allow You to visit the website without providing this information.

Information Received as a Business Associate:

Upon Your request or with Your consent, Your healthcare provider may share information about You, including Your Personal Information, with HEALOW. HEALOW shall only use such information as a “business associate” of a “covered entity” in accordance with any instructions or restrictions provided to HEALOW by Your healthcare provider. With regard to such information, HEALOW shall comply with the applicable provisions of Health Insurance Portability and Accountability Act and the regulations promulgated thereunder, and the Health Information Technology for Economic and Clinical Health Act and any regulations promulgated thereunder, to the extent such privacy laws are applicable to business associates.

Use of Information Collected By HEALOW:

HEALOW uses the Personal Information collected in an effort to improve Your experience with the Services, to provide services to You and to communicate with You about information that You request. HEALOW may also use Personal Information to help target specific offers to You and to help HEALOW develop and improve its Services. Additionally, HEALOW may use Your Personal Information to:

Sharing of Information with Third Parties:

HEALOW will not rent, sell or otherwise disclose Your Personal Information to unrelated third parties without Your consent, except as stated in this Privacy Policy:

Security of Personal Information:

HEALOW has reasonable and appropriate safeguards in place to help protect the Personal Information HEALOW collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Although HEALOW attempts to protect the Personal Information in our possession, no security system is perfect, and HEALOW cannot promise that Your Personal Information will remain absolutely secure in all circumstances.

Data Integrity and Purpose Limitation:

HEALOW limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. HEALOW will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.

Retention of Personal Information:

HEALOW will retain Your Personal Information as needed to fulfill the purposes for which it was collected. HEALOW will retain and use Your Personal Information as necessary to comply with HEALOW’s business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Aggregated De-Identified Information:

HEALOW may provide aggregated information related to Your Personal Information to some of HEALOW’s business partners. This information is used in a collective manner and does not identify You individually in any way. In addition, as set forth in the Terms of Use and/or Terms and Conditions for the Services, HEALOW may, subject to the limitations set out in the Terms of Use or Terms and Conditions, use certain de-identified PHI.

Links to Third Party Websites:

The Site may contain certain links to third party websites. HEALOW is not responsible or liable for the privacy practices or content found on these websites. You should check the privacy notice and policies of each website You visit. Links to third party sites are provided solely for Your convenience and any use or submission of data to such sites shall be at Your sole risk.

Cross-Border Transfer of Personal Information:

HEALOW may transfer Your Personal Information to HEALOW’s entity in the United States, to any HEALOW subsidiary or affiliate, or to third parties as described above that are located in various countries around the world. By using HEALOW’s Services, or providing any Personal Information to HEALOW, where applicable law permits, You consent to the transfer, processing, and storage or such information outside of Your country of residence where data protection standards may be different.

HEALOW safeguards and enables the global transfer of Personal Information in a number of ways:

If You have any complaints regarding our compliance with this Privacy Policy, You should first contact HEALOW at the address listed below under the section titled “Contact Information.” HEALOW will investigate and attempt to resolve complaints and disputes regarding collection, use, and disclosure of Personal Information in accordance with this Privacy Policy.

If You are a citizen of the EU and You have an unresolved privacy or data use concern that HEALOW has not addressed satisfactorily, please contact JAMS, HEALOW’s U.S.-based third party dispute resolution provider (free of charge) by clicking here. Under certain conditions, more fully described on the Privacy Shield website, You may invoke binding arbitration when other dispute resolution procedures have been exhausted. If You are an employee, past employee, or prospective employee, please see HEALOW’s employee privacy notice for information concerning who to contact if You have an unresolved privacy or data use concern.

Right to Access and Correct Personal Information:

HEALOW strives to make sure that our information is reliable, accurate, and up-to-date. While Personal Information is maintained by HEALOW, You may access the Personal Information that HEALOW has collected directly from You to the extent required by law to review, update, and correct inaccuracies. Upon request made to the contact listed below under the section titled “Contact Information,” HEALOW will provide You with reasonable access to the Personal Information HEALOW has collected from You. Because Personal information—for example, Your email address—is required to use the Site, we retain certain Personal Information as long as your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information by logging into Your account and updating Your Personal Information online or contacting HEALOW at the address listed below under the section titled “Contact Information.” You may also limit the use and disclosure of Your Personal Information by either unsubscribing from marketing communications or contacting HEALOW at the address listed below under the section titled “Contact Information.” Please note that some information may remain in HEALOW’s records even after You request deletion of Your Personal Information, to the extent permitted by the Privacy Shield Principles or required by applicable laws. Additionally, there may be limits to the amount of information HEALOW can practically provide. For example, we may limit access to Personal Information where the burden or expense of providing access would be disproportionate to the risks to an individual's privacy or where doing so would violate others’ rights.

Regardless of the above, however, and except as required by applicable law, HEALOW does not provide You with access to patient records and will recommend that You directly contact Your healthcare provider to obtain a copy of Your patient records.

Contact Information:

If You have any questions or concerns related to this Privacy Policy, please contact the HEALOW Chief Privacy Officer at:

Pursuant to applicable law, HEALOW may be required to send You notice of known or suspected security breaches that impact Your Personal Information. In the event that HEALOW must provide a notice of a security breach to You, HEALOW will send security breach notices to the contact information contained in Your account information unless HEALOW is required by law to notify You using another method. Otherwise, if HEALOW needs, or is required, to contact You concerning any event that involves information about You we may do so by email, telephone, or mail.

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